Privacy Policy
Last updated: December 2024
At Luminous Minds Australia, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name and contact information (email address, phone number)
- School affiliation and role (student, teacher, administrator)
- Account credentials and profile information
- Mental health survey responses and check-in data
- Communication preferences and feedback
Automatically Collected Information
When you access our platform, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data and platform analytics
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our mental health monitoring platform
- To personalize your experience and provide tailored resources
- To communicate with you about your account and our services
- To improve our platform and develop new features
- To ensure the safety and security of our users
- To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- With school administrators and designated staff for student welfare purposes
- With mental health professionals when immediate intervention is required
- With service providers who assist us in operating our platform
- When required by law or to protect the safety of our users
- In connection with a business transaction (merger, acquisition, etc.)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and user authentication
- Staff training on data protection practices
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt-out of certain communications
- Data portability (receive a copy of your data)
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Children's Privacy
Our platform may be used by students under the age of 18. We comply with applicable privacy laws regarding the collection and use of information from minors. We require appropriate consent from parents, guardians, or schools before collecting personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@luminousmindsaustralia.com
Phone: +61 (0) 123 456 789
Address: 123 Mental Health Way, Melbourne, VIC 3000, Australia
Your privacy matters to us, and we're committed to protecting it.
Disclaimer
Luminous Minds Australia is not a substitute for professional medical advice, diagnosis, or treatment. If you or someone you know is experiencing a mental health crisis, please seek immediate assistance from a qualified healthcare provider or contact emergency services.